Screen and audio recordings are now available for Live Website Tests

Since we first introduced Live Website Testing one of the top requests from researchers has been the ability to actually see and hear what participants are doing. We heard you: starting now, participants can record their screen and voice during a Live Website Test.

See and hear your participants’ experience

With screen and audio capture, you get to watch the study session unfold just as if you were sitting next to your participant. As they navigate your live site, their screen can now be recorded. At the same time, you’ll hear their spoken thoughts and reactions. This means richer feedback – you’re not only reading about what a user did or thought, you’re seeing it happen and hearing the context in their own voice.

For example, if a participant gets stuck looking for the checkout button, you’ll catch that moment on the screen recording and hear them say what’s on their mind. This added context helps you understand why users might struggle on your site, or what actually goes through their mind as they navigate a competitor website, making it easier to pinpoint usability issues and opportunities.

How it works

When a participant reaches a Live Website Test in your study, we’ll now prompt them to share their screen and allow access to their microphone during the test. This happens right in the browser – no extra widget or app installs needed. If they consent, Wondering will record their screen as they follow your task instructions, along with their voice as they think out loud. The result? A video of their on-screen journey paired with audio narration, available for you to understand how they experience a website.

Mobile participants can still take part in Live Website Tests and record audio feedback, but their screens won’t be captured (mobile browsers unfortunately don’t allow screen recording). They’ll be guided through the tasks and questions just the same, and you’ll still get their voice commentary – just without a video of their screen.

In short, here’s what gets recorded during a Live Website Test:

Desktop participants: Screen + voice (full session recording).
Mobile participants: Voice only (no screen capture).

This new recording feature is built to make sure you’ll see exactly which parts of the site draw attention or cause confusion, and you’ll hear the tone in participants’ voices when they react to your content or design. It’s all about giving you a more complete picture of the user experience.

We’re excited to see how you take advantage of screen and audio recordings in your upcoming studies. As always, your feedback is our compass. So give Live Website Testing with recordings a try and let us know what you think.

Author

Axel Thomson

Founder

Author

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