Customize messages to your participants

Every Wondering study ends with a short message to thank participants for their time and wrap up the study. There are two different messages that get shown to participants depending on the answers they give in your study:

Thank you messages are shown to any participant who finishes your study (after passing any custom screening questions if you ask them).

Screened out messages are shown to all participants you didn't recruit from the Wondering panel (i.e. recruited via a link or in-product study) and who were screened out by your screening questions.

Why do we have two separate messages?

All participants that complete your full study without being screened out will see the Thank you message at the end of your study.

Panel participants are paid for their time (even if they are screened out using a screening question), so we always show them your Thank you message. That keeps their experience consistent and prevents confusion about whether they'll be compensated for their time, as all participants you recruit from our panel are automatically sent an incentive if they participate in your study.

Participants that aren't recruited from our panel and are screened out from your study based on their answer to a screening question will see the Screened out message.

How to edit the messages

Open your draft study and click Study Settings:

In the Study settings panel, you can edit the Thank you message or Screened out message.

That’s it. There’s one thank you and one screened out message per study, and they’ll appear automatically in the right situations. If you use Wondering's built in translations to moderate your study in another language than you've written the Thank you and Screened out messages in, they'll be automatically translated to those languages.

Best-practice tips

Keep it short and human. A single sentence of gratitude such as "Thanks for sharing your thoughts with us!" is often enough.
Set expectations. If you plan to share results or contact participants again, say so.

Author

Axel Thomson

Founder

Author

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