Gathering targeted in-product feedback continuously For StreamElements, staying in tune with what users need is crucial. They use Wondering.com to continuously gather targeted in-product feedback from streamers as they’re using the platform. This means they’re always collecting real-time insights on what’s working well and what could use some improvement.
By regularly collecting this feedback, StreamElements can quickly spot any issues or features that users love. This ongoing feedback helps them keep the platform aligned with what their community actually wants.
Reducing customer support tickets Since StreamElements started using Wondering.com, they’ve been able to cut down on the number of customer support tickets they receive. By getting ahead of issues through proactive feedback collection, they can fix problems before they become widespread, which means fewer users need to reach out for help.
The insights from Wondering.com help StreamElements identify common issues early and address them quickly, taking some of the load off their support team. This approach not only makes users happier but also allows the support team to focus on more complicated problems.
Improving product metrics like conversion rates StreamElements has also seen improvements in important product metrics, like conversion rates, thanks to Wondering.com. By digging into the feedback they collect, they can figure out where users are getting stuck or losing interest, especially during the signup or onboarding process.
With these insights, they’ve been able to make specific changes that directly address these issues, leading to better conversion rates. Whether it’s adjusting the onboarding flow or making tweaks to the interface, this data-driven approach helps them make decisions that really impact the product.
Increasing the amount of research conducted Since bringing Wondering.com on board, StreamElements has been able to increase the amount of research they do. The platform is easy to use, so teams across the company can run their own studies, collect feedback, and analyze the results without always needing to go through a central research team.
This has led to a culture where decisions are more often based on solid data rather than just gut feelings. By running more frequent studies, StreamElements makes sure their product stays in line with what users need and what’s happening in the market.
Curious how to replicate StreamElement’s success? Launch an AI-powered study on Wondering and start collecting customer feedback at scale!
